Stainless Steel Warranty Policy

WHAT IS COVERED?

Our products are warranted to be free from defects in material and workmanship at the time of the initial purchase. This lifetime warranty covers degradation of thermal performance. This warranty applies only when our products are put to normal use and cared for according to the care and use instructions applicable to the products. This warranty applies only to products purchased from Stanley or an authorised seller.

NOT COVERED?

NOTE: We do not cover damage resulting from natural disasters or accidents, such as fires. This warranty does not apply to any non-stainless-steel part.

This warranty also does not apply to:

• Fake or counterfeit products
• Normal wear & tear (i.e., scratches, dents, blemishes from use)
• Defects or damage resulting from (1) any failure to follow the care & use instructions, (2) accidents, (3) post-purchase modifications to the product (for example, engraving, accessories etc.), abuse, misuse, or neglect.

HOW LONG?

The warranty on our drinkware and food containers (not including lids, seals and straws) will last the life of the product.

WHAT ARE THE REQUIREMENTS?

Stanley reserves the right to require proof of purchase or return of the defective product. At our discretion, we may ask you to verify the defect through other means, such as sending photos or videos of the product.

WHAT WILL STANLEY DO IF THE PRODUCT IS COVERED BY WARRANTY?

We will repair or replace your product, in our sole discretion, at our expense with a comparable product currently being manufactured by us. If there are no comparable products currently being manufactured, we will contact you to discuss options. Replacements do not guarantee colour or finish.

If you have a product with a custom design, we are not able to screen print or engrave the artwork on your replacement product.

HOW TO SUBMIT A WARRANTY CLAIM

Please submit a claim form, and a member of our team will be in touch shortly. Please email Stanley NZ to submit a warranty claim.

ADDITIONAL INFORMATION

This warranty is your exclusive warranty and there are no other warranties.

Distributors, resellers, and retail stores do not have the right to change the terms and conditions of the warranty.

In no event shall we be liable or responsible for any damage, loss, cost, or expense, including incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or limitation may not apply to you.