Ordering and Payment
How do I use a discount code?
At checkout, enter your discount code in the discount code box. Before you place your order, check that your code has been applied.
Please note that orders using a discount code can’t be returned, refunded or exchanged (unless warranty applies). See our Returns & Exchange Policy for details.
Can I make changes to my order?
Please make sure your order details, item(s) and delivery address are correct at the time of purchase. We’re unable to make any changes once your order has been placed. See our Shipping & Delivery page for details.
Why haven’t I received an order confirmation yet?
You should receive an order confirmation by email shortly after placing your order. If it hasn’t arrived, please check your spam, junk or promotions folders. If you still can’t find it, please contact us.
Why was my order cancelled?
We reserve the right to cancel or refuse any order placed through our website. If we cancel or refuse your order, we’ll contact you using the email, phone number or billing address provided when you placed it. If payment has already been processed, we’ll promptly refund your purchase. See our Terms & Conditions for details.
How can I get a copy of my invoice?
An order confirmation containing a GST Tax Invoice is emailed to you when you place your order. If you have a Stanley 1913 account, you can also view your orders by logging in.
Which payment methods can I use?
We accept Visa, Mastercard, American Express, Google Pay, Shop Pay, Apple Pay and Afterpay.
Can I place an order without creating a Stanley 1913 account?
Yes. You can check out as a guest. Your order confirmation and any updates will be sent to the email address you provide at checkout.
Shipping and Delivery
How much does shipping cost?
We offer free shipping nationwide on orders over $99.00. Orders of $99.00 and under are shipped anywhere in New Zealand for $10.00.
We ship orders using NZ Couriers or NZ Post Couriers with Track and Trace from our warehouse in Wellington. See our Shipping & Delivery page for details.
How do I track my order?
You’ll receive an email with your tracking information once your order has been processed. If you can’t find your tracking number or have any questions about your order, please contact us.
When will I receive my Stanley 1913 product?
We ship orders within 1–2 business days of receiving them.
- North Island urban addresses: shipped on an overnight service.
- South Island urban addresses: delivered in 1–3 days.
- Rural addresses: allow an additional 1–2 days.
Delivery timeframes are a guide. Delivery may take a little longer during peak periods, weather events or when there are other delivery issues outside our control.
How do I find my order number?
Your order number is in your order confirmation email. If you have a Stanley 1913 account, you can also find it by logging in and viewing your orders.
Do you ship outside of New Zealand?
We currently ship to addresses within New Zealand only.
What if my order is damaged or lost in transit?
If your order has been damaged or you think it has been lost, please contact us within 6 business days of your order being shipped. If it was damaged in transit, please include images of the damaged packaging or goods.
Returns and Refunds
Can I return my Stanley 1913 product?
If you’re not totally satisfied with your purchase from nz.stanley1913.com, you can return it for a refund within 15 days. Your Stanley must be unused and complete with its original packaging. See our Returns & Exchange Policy for details.
How do I return an item?
- Contact us to approve your return.
- Once your return is approved, send your product(s) back with your name, address and order number.
- Use a shipper of your choice and pack your items carefully. Damaged packaging may mean we can’t process a refund.
Can I exchange an item?
To exchange an item, please return your order for a refund (within 15 days) and place a new order for the item(s) you’d prefer.
Are there any items I can’t return?
We can’t accept returns, refunds or exchanges on sale items or orders that used a discount code (unless warranty applies). We also can’t accept returns for items bought outside of nz.stanley1913.com.
Will my shipping costs be refunded?
Original and return shipping costs are non-refundable unless warranty applies or we shipped you the wrong item.
If your order qualified for free shipping, a $10.00 deduction applies to all change-of-mind returns to cover the shipping costs we paid to send your order. This is deducted before your refund is processed.
What should I do if I received the wrong product?
Please contact us with your order number. If we shipped your order incorrectly, your shipping costs will be refunded.
What should I do if I received a damaged item?
Please contact us within 6 business days of your order being shipped, and include images of the damaged packaging or goods.
How will I receive my refund?
Refunds are made back to your original payment method (credit card, bank account etc.) only.
I bought my Stanley from a retailer. Can I return it to you?
No. Returns are only accepted for items bought from nz.stanley1913.com. If you bought your Stanley from an authorised Stanley retailer, their return policy applies, so please contact them directly.
Warranty & Replacement
How do I submit a product warranty claim?
To submit a warranty claim, please contact us.
What is Stanley 1913’s warranty policy?
Stanley 1913 products are warranted to be free from any defect in workmanship or materials, provided they’re used according to the instructions included with your product. This warranty does not cover component parts, cosmetic defects, or malfunction due to alteration or accident. To learn more about our warranty, see our Stainless Steel Vacuum Lifetime Warranty Policy and Soft Goods Product Warranty Policy.
What kind of images and information do I need to include to submit a claim?
To submit a claim, you’ll need to provide the purchase location, date of purchase, and clear, evenly lit images showing:
- Entire product in full view
- Bottom of the product with all text clearly legible
- Defect/failure (if visible)
Use natural light and plain backgrounds for clear photos, and include your order number if you have it—this speeds up your claim.
Where do I find my product info?
Check the bottom of your Stanley 1913 product for product information, including the item number and size/capacity.
Where can I find replacement parts?
Replacement parts are available from our Parts & Accessories range.
Is there a lifetime warranty on my Stanley 1913 product?
The warranty on our drinkware and food containers (not including lids, seals and straws) will last the life of the product.
To learn more about our warranty, see our Stainless Steel Vacuum Lifetime Warranty Policy and Soft Goods Product Warranty Policy.
Product Information
Will limited-edition colours come back in stock?
Limited colours may come back in the future. Sign up for restock alerts by selecting Notify Me on the product page.
What type of stainless steel is used?
All contact surfaces are guaranteed to be safe and BPA-free. The steel we use is 18/8, or grade 304, otherwise known as food-grade stainless steel. Like all of our products, our stainless-steel items must pass rigorous health and safety tests before making them available to the public.
What’s with the #7 at the bottom of my Stanley 1913 product?
Our products are FDA-tested and approved, and all contact surfaces are guaranteed to be safe and BPS/BPA-free. There are seven classes of plastics. Type 7 is the catch-all “other” class. Because our products are made of multiple materials, we are obligated to use the Type 7 code. However, as mentioned previously, any surface that comes into contact with food or beverage does not contain BPS or BPA.
What plastic is used in my bottle stopper?
We use a BPA-free polypropylene for the outer plastic material on our stoppers. This plastic is safe to use with food and beverages.
How do I keep cold items cold and hot items hot in my Stanley 1913 product?
Preheat or precool your vacuum bottle, mug, or food jar by filling it with warm or cold tap water. Let it stand for five minutes. Empty the bottle and immediately fill it with your favourite hot or cold beverage. Lastly, secure the stopper and lid as quickly as possible to avoid heat loss.
How do I clean my Stanley 1913 drinkware?
We recommend hand-washing your Stanley 1913 drinkware with warm water and soap. If it’s dishwasher-safe (check the bottom of your product), always place it on the top rack, away from the hottest water.
What do I do if my Stanley 1913 product starts to stain or smell?
You can refresh your stainless-steel Stanley 1913 product by filling it with warm water and a non-abrasive household cleaner (or a mixture of warm water and baking soda). Soak for 30 minutes, then scrub with a bristle brush or soft sponge and rinse thoroughly. Some customers also use white vinegar or lemon juice to remove stains and odours.
How do I remove rust from my Stanley 1913 product?
Stainless steel is rust-resistant, but not rust-proof. If you see rust on your Stanley 1913 product, sprinkle baking soda or vinegar on the dampened affected area. Let it sit for 5–10 minutes, then scrub with a non-abrasive sponge and rinse thoroughly.
How do I clean gaskets?
To thoroughly clean under the gasket or seal, we recommend soaking the top of the cup in white vinegar, lemon juice, or a mixture of warm water and baking soda. With some products, the gasket or seal can be carefully removed with a small tool or instrument and soaked separately.
Can I put milk or dairy in my Stanley 1913 drinkware?
We don’t recommend putting milk or dairy products in our vacuum bottles or food jars for extended periods of time, as bacterial growth can occur at specific temperatures. Fermenting food and beverages may also cause pressure to build up over time. For more information on storing milk, dairy and other perishable food safely, see New Zealand Food Safety.
Can I put dry ice in my Stanley 1913 product?
We don’t recommend using dry ice in a sealed container. The rapid evaporation of the CO₂ from solid to gas can produce unwanted pressure buildup inside your Stanley 1913 product.
Is it safe to put my Stanley 1913 product in the dishwasher?
Many of our products are dishwasher-safe, but not all. Check the bottom of your product or its care and use instructions to confirm. If it’s dishwasher-safe, always place it on the top rack, away from the hottest water. If it isn’t, hand-wash it with warm water and soap.
A few tips to keep your Stanley 1913 in top condition:
- Hand-wash to keep the finish looking its best. Repeated dishwasher cycles can wear down the powder coat and paint.
- Hand-wash anything with a narrow opening. A dishwasher won’t clean the inside properly.
- Separate the parts (lid, straw and seals) before putting them in the dishwasher.
- Don’t use bleach or chlorine. They can break down the seals.
Is it safe to put my Stanley 1913 product in the microwave?
No. Stanley 1913 products are not microwave-safe and placing them in the microwave can damage both the product and your appliance.
Can I put my Stanley 1913 product in the freezer?
No. Stanley 1913 products are not freezer-safe. Expanding liquids can damage your product.
Does my Stanley 1913 have lead in it?
One of our favourite features is our vacuum insulation technology, which keeps drinks at the ideal temperature. Our manufacturing process currently employs the use of an industry-standard pellet to seal the vacuum insulation at the base of our products; the sealing material includes lead. Once sealed, this area is covered with a durable stainless-steel layer, making it inaccessible to consumers. Rest assured that no lead is present on the surface of any Stanley 1913 product that comes into contact with the consumer nor the contents of the product. In the rare occurrence the base cap of a product comes off due to ordinary use and exposes this seal, it is eligible for our Lifetime Warranty. See our Stainless Steel Vacuum Lifetime Warranty Policy page for details.
How do I clean Stanley 1913 camping cookware?
Like most of our stainless-steel metal products, our coffee makers, insulated food jars, and cook sets are dishwasher-safe. If you prefer, you can hand-wash your Stanley 1913 camping cookware and other gear with mild dish soap and warm water.
How do I clean my cooler or jug?
Our insulated, hard-sided coolers and water jug are easy to clean. Just hand-wash with mild dish soap and warm water after each use. To remove any lingering odours, wipe down the interior with white vinegar, and then rinse.
How long will my Stanley 1913 food jar keep items hot or cold?
Our stainless-steel food storage jars are vacuum-insulated to maintain the temperature of food for hours. Depending on the product you choose, the contents will stay hot or cold for at least 7 hours.