Returns & Exchange Policy

We want you to be delighted with your new Stanley. If you’re not totally satisfied with your Stanley purchase from nz.stanley1913.com then you can return it for a refund within 15 days. Your Stanley must be unused and complete with its original packaging.

If you would like an exchange, please return your order for a refund (within 15 days) and place a new order for your preferred item(s).

No returns, refunds or exchanges on sale items or orders that use discount codes. (Unless warranty applies)

The original and return shipping costs are non-refundable unless warranty applies or the merchandise was shipped incorrectly.

A deduction of $8.00 applies to all change-of-mind returns for any complimentary shipping costs incurred by Stanley NZ when sending your order. This will be deducted from your original order (when applicable) before your refund is processed.

Your refund will be made back to the original payment method (credit card, bank account etc.) only.

Please email Stanley NZ to approve your return. If your return is approved, return your product(s) with your name, address and order number. Returns for items purchased outside of nz.stanley1913.com will not be accepted. If you purchased your Stanley from an authorised Stanley retailer, then their return policy applies. Please contact them directly.

All Stanley items must be unused and returned in the original packaging. Use a shipper of your choice to return your items. Please pack carefully. Damaged packaging may mean we can’t process a refund.